kandydatów
O2C Transformation Analyst
Firma: Accenture Sp. z o. o. miejsce pracy: Kraków
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
- Support for Management on Client side with new projects and processes testing and implementation.
- Exposure to frequent contact with key stakeholders on Client side.
- Collecting overdue balance by contacting with the customers via phone and email.
- Cooperating with internal departments Credit, GCS, Cash Ops, Billing and Sales teams.
- Processing cases in a timely and effective manner.
- Allocation of incoming payments and accounts reconciliation.
- Helping customers with questions regarding billing, master data setup and overall collections process.
- Stakeholder management skills are required as role is exposed to contact with Management on the Client's side.
- Good knowledge of BPO/Shared Services processes (min. 1 year of experience required in Collections).
- Great communication skills both verbal and written.
- Fluent English (B2+/C1).
- Ability to work independently as well as a part of the team. Strong negotiation and analytical skills are essential.
- Attention to details and ability to solve complex problems independently .
- Proactive approach and can do attitude is a must.
- Experience with process change.
- Experience with SAP would be an asset.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
- Support for Management on Client side with new projects and processes testing and implementation.
- Exposure to frequent contact with key stakeholders on Client side.
- Collecting overdue balance by contacting with the customers via phone and email.
- Cooperating with internal departments Credit, GCS, Cash Ops, Billing and Sales teams.
- Processing cases in a timely and effective manner.
- Allocation of incoming payments and accounts reconciliation.
- Helping customers with questions regarding billing, master data setup and overall collections process.
- Stakeholder management skills are required as role is exposed to contact with Management on the Client's side.
- Good knowledge of BPO/Shared Services processes (min. 1 year of experience required in Collections).
- Great communication skills both verbal and written.
- Fluent English (B2+/C1).
- Ability to work independently as well as a part of the team. Strong negotiation and analytical skills are essential.
- Attention to details and ability to solve complex problems independently .
- Proactive approach and can do attitude is a must.
- Experience with process change.
- Experience with SAP would be an asset.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Pozostałe oferty pracy w firmie Accenture Sp. z o. o.
Wyświetleń: 162